If you want help from a person, contact dotScribe Support at support@dotscribe.com or use the Help Center contact option.

Use the Help Center for current self-service instructions. If your problem is account-specific, unresolved, or not covered clearly by a current article, send it to Support.

What to send

1. Give your request a short, clear subject.
2. Tell us what you were trying to do.
3. Describe what happened instead.
4. Include the exact error message, if there is one.
5. Tell us where the problem occurs, such as the desktop app, Online Library, sign-in, AI, or billing.
6. Attach a screenshot only when it helps explain the problem.

Please do not send

Do not include:

• passwords;
• MFA or verification codes;
• API keys or other credentials; or
• patient information or other sensitive information that is not needed to solve the problem.

Support may ask for additional technical details—such as your operating system or dotScribe version—only when those details are relevant to your problem.