If typing Suggestions never appear, disappear after working for a while, or stop responding, first confirm Suggestions are on, then sync and restart before changing anything else.

1. Open the dotScribe menu.
2. Find Suggestions and make sure it is ON.
3. Choose Sync Phrases and let the sync finish.
4. Exit dotScribe completely, then reopen it.
5. Return to the place where you were typing and test a simple search again.

On macOS

If dotScribe shows a setup message for Accessibility, Input Monitoring, or System Events, grant the requested permission and return to dotScribe. If dotScribe asks you to restart the app to finish setup, restart it.

If Suggestions work and then repeatedly stop

Do not keep reinstalling the app. Contact dotScribe Support and include your operating system, whether dotScribe is installed or running as the Windows portable/USB version, the application or EHR where you were typing, and whether exiting and reopening dotScribe temporarily restores Suggestions.

Do not send passwords, security codes, or unnecessary patient information.