Download the current Windows installer from the official dotScribe Download page, run it, then open dotScribe and sign in.
dotScribe should open and be ready for you to use the desktop app.
Do not bypass your organization’s security or IT controls. If software installation is not allowed, the same Download page provides a separate WINDOWS USB / portable option that can be used where your organization permits it.
If installation still fails, contact dotScribe Support with your Windows version and the exact error message you see. Do not send passwords or other credentials.