Use Sync Phrases when you changed your Library and want the desktop app to pick up those changes now.

Sync your phrases

1. Save your changes in the Online Library.
2. Open the dotScribe menu on your computer.
3. Choose Sync Phrases.
4. Wait for the sync to finish.
5. Search for the phrase you added or changed.

If the change still does not appear

1. Confirm the change is saved in the Online Library.
2. Exit and reopen dotScribe.
3. Choose Sync Phrases again.

If sync shows an error, negative progress, stays stuck, or never finishes

Exit and reopen dotScribe, then retry the sync once. If the same failure continues, do not repeatedly reinstall dotScribe or disable workplace security controls.

Contact dotScribe Support and include your operating system, dotScribe version if known, whether you use the installed or Windows portable/USB version, the exact progress or error you see, and whether the same problem occurs on another permitted network or computer if you already know that information.

If your internet connection drops temporarily

Desktop search and Suggestions use the phrase content already synced to the local desktop cache, so previously synced content can remain available during a temporary connection interruption. New Library changes cannot sync until connectivity returns, and sign-in, AI, or other online features may still require a connection.

Do not send passwords, security codes, or unnecessary patient information.