Resolving Cerner "Paste Failed" Error

Resolving Cerner "Paste Failed" Error

When using dotScribe in Cerner EHR, you may encounter an error box titled "Paste Failed" with the message: "The paste action cannot continue due to unsupported formats being held on the clipboard." Follow these steps to resolve this issue.

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Steps to Fix the Cerner Paste Failed Error

  1. Accessing the dotScribe App Menu:

    • Go to the "hidden icons" section of your Windows computer’s bottom right toolbar.
    • To do this, look for a small upward arrow (^) icon in the bottom right corner of your screen, near the clock.
    • Click the arrow to reveal hidden icons. You will see the dotScribe icon here.

  2. Opening dotScribe Settings:

    • Right-click the dotScribe icon in the hidden icons section.
    • Click “Settings” from the context menu that appears.

  3. Adjusting Clipboard Paste Restore Settings:

    • In the settings menu, find the “Clipboard Restore” option.
    • Switch the setting to “Medium.”
    • If the error persists, switch the setting to “Slow.”

  4. Testing the Fix:

    • Try pasting again in Cerner to see if the issue is resolved.

Best Practices

  • Gradual Adjustment: Start with the “Medium” setting and only switch to “Slow” if necessary.
We hope this article answered your question and helped you learn more about using dotScribe. Return to our help center for more helpful knowledge base articles and start saving time with dotScribe today.

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